Frequently
asked questions

I want to resell my tickets, how do I proceed?

We collaborate with Ticketswap in order to provide you a secure platform to resell your presale tickets. You can click here to get to our organiser page. 

Ticketswap is a safe, convenient and fair place to buy and sell e-tickets for our events. Fraud is prevented by strict checks and by closely collaborating with us.

UMI CLUB operates as a cashless space.

Download our UMI Club app now!

• Pay at the bar, buy tickets
• Get informed of our latest events
• Get promotions
• Receive free UMIZ when topping up!

You can use your banking card at the bar, but you won’t get the 10% free UMIZ when topping your card up!

How can I contact umi?

You can contact UMI through the contact form below.

You can also reach us via mail depending on the purpose of your enquiry: 

• for general info: [email protected]
• regarding bookings : [email protected]
• art related: [email protected]

How much does entry to UMI cost ?

The presale ticket is €10.99 and are available before the start of the event. We’ve recently put this price lower in order to make UMI & the nightlife in general more accessible! 

The normal ticket at the door is €18.00 at the door. 

The lockers cost €2.00 each. 

What facilities are available at UMI CLUB ?

The club offers various facilities for your convenience. These include:

• Toilets ( floor -1 , +1)
• Cloakroom (floor -1)
• Help Desk available in the elevator (floor +1, +2)

What should I do if I’ve lost something at UMI CLUB ?

If you’ve lost an item, please fill out our contact form just below.

Make sur to provide:

1. your email
2. a description of the lost object
3. the date and time it was lost
4. a picture of the object.

Our team will do their best to assist in locating your lost item. Ususally, we receive your email, note the lost item, and get back to you as soon as we find it. 

You can come to pick it up Friday or Saturday between 21:00-23:00. Please make sure to keep us updated once the team reached you back.

If we didn’t get back to you, that means we didn’t find your items.

Lost items are kept 3 months in the venue, then given to associations. 

Is UMI CLUB accessible for guests with reduced mobility ?

UMI has multiple floors accessible only by stairs. If you require assistance or have mobility challenges, our team is here to help. Please don’t hesitate to ask for assistance when needed.

How do I get reimbursed from the money I topped up on my UMI Club app.

All refunds are made through the app. 

Minimum amount to get a refund is 10€ and a fee of 1.5€ will be applied.

If you have questions about reimbursement or need assistance, please use the contact form, and our team will get back to you.

What’s a Safer place at UMI ?

UMI CLUB is committed to providing a safe and comfortable environment. Our “Safer place” includes a dedicated Chill Room for relaxation, seats throughout the club, a Help Desk offering assistance, free water, and earplugs. We also have a care team available.

For more information, please refer to the “SAFER” section in the ABOUT page. If you have specific questions or concerns, you can also contact us using the provided contact form below.

We work closely with Brussels By Night Federation in order to give proper formations to our staff members. These formations are made to be able to adapt to any situations and minimise and prevent any type of violence, harassment or discrimination.