Practical INFO



Age limit

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At UMI, we foster a culture of mutual respect and caring. It’s on all of us to create a safer space where everyone can thrive. Our commitment to having a good time goes hand in hand with a responsibility to acknowledge and honor our own boundaries, as well as those of others.

Disrespect, insults, intensive staring, groping, touching, degrading actions related to sex, age, origin, gender expression or identity, sexual orientation, disability, physical appearance, or clothing, but also verbal or physical sexual violence, harassment, drugging, and vandalism have no place here. Our commitment extends to respecting the environment, the venue, the artists, the equipment and, most importantly, each other. This stance applies to our artists, our audience, and our staff.

At UMI, consent is a sacred word. Consent should always be given in a reversible, clear, enthusiastic, specific and free context. Always seek for consent towards other guests & deeply respect the response. We have a No Phone On The Dancefloor Policy. We trust you to adhere to this rule without the need for phone stickers. Always make sure to have someone’s consent when filming them.

If you find yourself in a situation where your boundaries have been crossed or if you witness any behaviour that contravenes our code of conduct, you are not alone!
Our dedicated Care Team, known as our “Angels,” is here to support you. You can easily identify our Angels by their distinctive orange t-shirts, and they are available throughout the venue.
Our Help Desk located in the chill room (1st floor) is ready to assist you with any concerns or incidents. A range of resources to address your needs (free water, coffee, earplugs, healthy snacks, sweets, and more).

UMI CLUB operates as a cashless space.


How does the UMI CLUB cashless system work ?

Our cashless system allows for seamless transactions. You’ll get your own UMI-card when entering the club.


Don’t lose it, you’ll use it everytime you come at UMI.


You can recharge your UMI-card by different means:

  1. With your smartphone via the Payconiq by Bancontact app
  2. At the charging stations in the club using both cash or card.
  3. Do you want to plan ahead and top up your UMI-card before you arrive at the club? Do it in the Cashless Point tab on our website.


If you’re still having trouble, you can read the tutorial on our dedicated Instagram Highlight.


To request a refund of the remaining balance on your cashless account, you can log in to your account and request a refund.

  • If you used cash on site to top up your cashless account, you can log in to your account and add the card to which you wish to be refunded.
  • If you have not created a cashless account, there is still time to create one here to access the refund!
  • There is a 15-day maximum delay and the refund fee is €1.50 for a refund of €10 or more.


Refunds are possible through the cashless point tab online. 

For further questions, please write us to [email protected]

  • Lockers 
    2€, bring coins if you want to skip the queue!
  • Helpdesk & Care Team
  • Free toilets 
  • Chill room
  • Alcohol test machine
  • Photomaton
  • Cashless top up bank

Please note that the venue has multiple floors accessible by stairs.

Unfortunately, we cannot guarantee full accessibility for guests with reduced mobility to all floors.

However, our team is always ready to provide assistance. Please feel free to ask for help if needed.

We prioritize your well-being.


Enjoy a safe and comfortable experience with:

  • A dedicated Chill Room for relaxation
  • Seats available throughout the club
  • A Help Desk offering free water, protection, and regular foam earplugs
  • High-quality earplugs available for purchase at the bar
  • Fresh fruits
  • A Care team
  • an alcohol testing station


This also means that the security holds the right of entrance and ca refuse you the entry, even if you have your presale. 


We’re putting an effort to collaborate with local artists to enhance the club scenography. Please do respect the art works as much as other guests. 


If you’re interested in showcasing your art in our club, please contact us at [email protected]

Need more info?

Check out our FAQ page.